It is important that all PS Series customers update SAN_HQ to version 3.4.1. Version 3.4.1 contains new certificates to resolve this issue. To sweeten the incentive for taking that simple step of putting the failed unit in the box you received your replacement in and putting our label on it, we will upgrade your 60 day warranty to a full one year warranty upon receiving the failed unit back at our warehouse.SAN HQ 3.4.1 addresses an expired certificate issue where SAN HQ stopped uploading SupportAssist diagnostic packages to SupportAssist. We provide a pre-paid shipping label so there’s no cost to you. We provide a standard 60 day warranty on everything we sell, but with a few items we sell that have batteries in them, we have a requirement that the bad units being replaced be shipped back to us. Extended Warranty for EqualLogic Controllers In the case of the EqualLogic PS4100 and PS6100 series arrays, they are not “batteries” in the normal sense of the word, and again, we are the only ones refurbishing them. The answer here is fairly simple take one of these controllers apart and find the battery. You wouldn’t replace your smoke alarm battery with a 9-volt from an old smoke alarm sitting around in a pile of defunct smoke alarms, so why would you replace a failed controller battery with another old dying one? If it’s just a battery, can’t I replace it myself? Why do I need to buy an entire controller? If you’re not buying from us, be prepared to replace it again within 12 months. SPS Pros is the only company out there refurbishing and replacing these models of EqualLogic controller batteries with brand new ones. Dell EqualLogic PS4100, PS6100 Series Controller Battery Replacement The further down the road we get, the more likely it is that simply replacing the failed controller because of a bad battery message, will fail again within 6 months of replacement. The majority of EqualLogic systems needing controller replacements are old and out of service, so new controllers haven’t been available for quite some time. Unfortunately, purchasing a used replacement EqualLogic controller doesn’t always buy you much time since you’re replacing a failed unit with another aging unit.
EqualLogic PS4100, PS6100 Battery Status Failed The common solution is to replace the entire controller with one that has a battery that hasn’t failed yet.įigure 1. How to fix the Bad Battery error message with EqualLogic systemsĭell / EqualLogic never created field replaceable units (FRUs) for the controller cache batteries used in different arrays, so there is no easy replacement.
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